UPDATE: Changes to the workaround for camera disconnect on 2nd Generation iPad Pro

Salsa App is a software that is constantly growing and improving. As improvements are made, new issues can sometimes arise regarding new features as well as existing ones. In the interest of transparency, we've compiled the concerns users have brought to our attention along with workarounds for each scenario.

There certainly exist additional issues that we're addressing, but these are the major ones that we have seen replicated across enough events to bring them to your attention and prepare workarounds. If we do encounter further concerns, we'll add them here. You can always take a look at the update date for this article to ensure it is current and actively monitored. 

It remains the goal of PBSCO to eliminate all items mentioned on this list as quickly as possible. If you encounter something that you feel we should be aware of regarding the performance of your app, please submit that to us via our feedback form here so that we are able to look specifically at those items. Thank you!

 
Crashes impacting events:

 

Issue: Less than 2% of users experiencing. There is a crash occurring randomly during capture. We have crash logs for this and are working actively to fix it.
Workaround: Ensure that an attendant or friendly venue staffer (such as the wedding planner) is on site to restart your event.

Update: Salsa 1.2.51 has eliminated almost all of these instances. If you continue to run into this issue please report it to support@photoboothsupplyco.com with information about your iPad model, iOS version, and detailed information about when it occurred, what kind of capture, and event setup details (Green screen, overlay, camera aspect ratio).


Issues impacting events: 

Issue: Exclusive to users using overlays and filters at the same time. Salsa sometimes has an overlay that flips randomly. It is mirrored. We have detailed logs showing that filter processing sometimes occurs out of order.

Workaround: Disable filters if using an overlay.

Issue: Exclusive to International users. SMS shares don't always work correctly on intermittent WiFi for international numbers when the country code is not added.

Workaround: Suggest that guests enter their country code if they don't receive their message immediately and you're connected to stable WiFi.

Issue: Exclusive to 2017 iPad users. Camera can receive an error during events. Currently a popup appears notifying users of this error and the event is able to continue, but it can sometimes cause a delay.

Workaround: Before launching Salsa, open the built-in Camera app, flip to the front-facing camera and take a test shot. Exit, but do not force quit, the Camera app, and launch Salsa.

Update: Salsa 1.2.51 has mitigated almost all instances of this issue. Our team continues to work on it to completely eliminate its occurrence. If you continue to run into this issue please report it to support@photoboothsupplyco.com with information about your iPad model, iOS version, and detailed information about when it occurred, screen brightness levels, and event setup details (Green screen, overlay, camera aspect ratio).
Issue: Less than 5% of users experiencing. The queue can become stuck when the internet connection is unstable.

Workaround: Disable Dropbox for events that don't require it to reduce bandwidth. Additionally, ensuring that your internet connection is stable is important. If you're going to be in an area where you're concerned you might connect and disconnect from WiFi frequently, switch into Airplane mode until you can ensure a stable connection.



Issues impacting event setup: 

Issue: Exclusive to Animated Overlay use. Animated Overlays currently don't work correctly because they appear in incorrect order.

Workaround: The current functionality bases the order of frames on the creation date of the uploaded file. The simple work around would be to use animated overlays that does not require a specific order. Another workaround would be to edit the metadata and EXIF data of the overlay frames.

Issue: Exclusive to Dropbox use. Dropbox currently doesn't work correctly because it uploads a duplicate for every share.

Workaround: Disable Dropbox until the issue is resolved if duplication is presenting issues. Remember, you'll have a copy of all files available to you after your event by downloading them inside of the app. Dropbox is meant for slideshows and printing, rather than as a backup file saving method.
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