If you are experiencing some trouble with your printer settings, it may be related to a Windows update released in December 2017. If you have updated your device recently and think that this may be the issue, please read on for troubleshooting steps!

In order to address this, you will need to re-install the printer and its driver within Windows by following the instructions below. Although this is a fairly straightforward process, please reach out to us if you need assistance or have additional questions.

  1. Download Printer Driver: To reinstall the software within Windows, please download the driver for your printer. You can use the following link to download the driver:
    http://dnpphoto.com/Portals/0/Resources/ds620a_drivers_win10_v1.0.5.1.zip Once you have completed the download, create a new folder on your desktop you can unzip the download to.

  2. Remove Printer: Next, you will need to remove the printer as Windows sees it. Swipe in from the right edge of the screen and tap "All Settings." You should have a list on the left side of this window that lists "Printers & Scanners" - once in this screen, tap on your DNP 620A and tap "Remove device." Repeat this if there are any copies of your printer.

  3. Restart Spooler: After that, please restart the spooler service. This is a Windows service that helps the system queue up items to print. To restart this process, you will need to swipe up from the bottom of the screen to bring up the Windows taskbar. Once this is open, long-tap on an empty area on the bar and select "Task Manager."

    This will bring up a window that allows you to see all programs running, as well as monitor various processes in your computer. You should see numerous tabs labeled "Processes," "Performance," ... and "Services." If these tabs are not visible, you may need to tap on the chevron button titled "More Details." 

    Within the Services tab, tap on the "Description" column header to sort by description. Then scroll to the "Print Spooler" service. Once you have located this, long-tap and select "STOP." This service starts with Windows itself, so do not select "Restart" here.

    We should now have a system with no detected DNP620A and no print jobs. We can now install the driver!

  4. Install Driver: Open the folder you unzipped the driver to earlier. From here, open the folder titled "10" and double tap on "DriverInstall.CMD" (it may not show the '.CMD' portion depending on your system's settings). The program will now install the driver package on your system. If you are prompted with a security warning, be sure to allow the program to run by hitting "Yes."

  5. Restart System: Once the driver has finished installing, restart your system. As Windows reboots, your system will re-start its spooler and re-detect your printer using the newly installed driver.

    At this point you can test the system and check the function of the printer!

This should rectify the issues that you were previously experiencing and allow your printer to perform correctly. Once again, if you have any issues with this process, please don't hesitate to let us know how we can help! 

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