Double check and make sure "Save To Camera & PC" is selected under the camera tab in DSLR Remote Pro.Screen_Shot_2014-05-16_at_7.54.54_PM.png

If you are still experiencing problems with DSLR Remote Pro we strongly suggest getting into contact with Support at:    

provide as much detail about the problem and how to reproduce it as you can.

Please include in your email:

  • The version of Windows you are using ( example: Windows 10)
  • Product name and version (example: DSLR Remote Pro for Windows v3.5)
  • The camera model
  • Details of how to reproduce the problem

 (Please do not send sample images as they can be too large for some email systems to cope with. Instead, send a link to the posted images if possible.)

We also suggest checking out the most up to date DSLR help guide here!  

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