Double check and make sure "Save To Camera & PC" is selected under the camera tab in DSLR Remote Pro.
If you are still experiencing problems with DSLR Remote Pro we strongly suggest getting into contact with Support at: email@example.com
provide as much detail about the problem and how to reproduce it as you can.
Please include in your email:
- The version of Windows you are using ( example: Windows 10)
- Product name and version (example: DSLR Remote Pro for Windows v3.5)
- The camera model
- Details of how to reproduce the problem
(Please do not send sample images as they can be too large for some email systems to cope with. Instead, send a link to the posted images if possible.)
We also suggest checking out the most up to date DSLR help guide here!