If your template is not working it may not be following the three golden rules of template making:
RGB color format
If you are making an overlay, then it needs to be in a .png format.
If you are still having problems or want some help designing the perfect template, please look no further and visit this link!
WE STRONGLY SUGGEST TO ALWAYS SAVE YOUR EVENTS, BACKGROUNDS, TEMPLATES AND ANYTHING ELSE THE SOFTWARE USES TO THE DEVICE LOCALLY AND NOT IN THE CLOUD OR ON A USB FLASH DRIVE.
We strongly advise to backup your events to USB drives or cloud storages such as Dropbox but always have the software looking for information on your device, not in the cloud or the USB. Having the software get information from a USB device or cloud storage may have a huge risk of corruption. You can bring files, templates, overlays, ETC from different devices but drag them to the desktop and load it from the desktop always!
USB AND CLOUD STORAGE SHOULD BE FOR BACKUPS, NOT LOADING DATA FROM.