Props, downloadables, and photobooths are final sale.
Photobooth Supply Co. will gladly accept any regularly priced, clean, and unused backdrops for exchange. In addition to exchanges, Photobooth Supply Co. offers store credit that never expires. Customers wishing to exchange merchandise purchased online at photoboothsupplyco.com must first contact us via email or phone to receive an exchange authorization number within five (5) business days of receiving the merchandise.
The merchandise must be accompanied by the original invoice, original packaging, and an exchange form. Returned items must be safely packaged, shipped, and postmarked via USPS First Class Mail or your national Postal Service (for international returns) within five (5) business days of receiving the merchandise. Exchanges received this period may be returned to the sender. Please keep in mind that any new item ordered as an exchange will not be shipped until we receive the original purchase.
Unfortunately, Photobooth Supply Co. does not offer refunds, only exchanges.
While we appreciate your business, we have a strict exchange-only policy and cannot offer refunds for any of our products.
Items Not Eligible for Exchange:
• Items that show evidence of wear
• Items purchased at a discount, on sale, or with a promotion code
• Personalized or customized items
The customer is responsible for all return shipping charges, unless the item received is incorrect or damaged. Shipping and handling charges on the original purchase are nonrefundable.