If your printer is not printing out images from Social Booth, don't fret! There are a variety of scenarios which could have impacted your printer, but there are solutions to all of them. Please work your way through the following steps; depending on whether it's a connection, software, or driver error, your solution will differ. WE ALWAYS SUGGEST TO TURN THE PRINTER OFF AND BACK ON FIRST, AND AFTER EVERY TROUBLE SHOOTING METHOD! 

 

Please note, all of the following address software errors, which will be indicated by a green light on your printer. If you have any red lights on your printer, then it is a hardware error, and likely means that you are out of media or have some sort of printer jam. 

 

If you would like to see the following steps in a video, please watch the "Printer Errors" video found below as it goes into great detail about your printer! 

 

 

First, I would try restarting your Surface Pro Tablet with the printer still on. This can often reboot the system and get it working.

 

Connection Issue

If you're still having issues, then I would recommend checking to see if it's a connection error. To test if it's a bad USB cord or USB hub, right click any image and print from there.

 

If it's not printing, then double check the connections and make sure they are tight. Reconnect them all. Be sure that your printer cable is plugged into the correct port on the USB hub, also!

 If it's still not printing, then it must be a software or driver issue.

 

Software Issue

To check if it's a software issue, I would go into "Devices and Printers" on your tablet, right click on your printer, and confirm that it's selected as the default printer. This might seem like common sense, but also ensure that the program is set to print the images in the print tab on Social Booth. If it still doesn't work, then it has to be a driver issue.

 

Driver Issue 

Please know that this is a very common error, so don't be alarmed if this is happening. To fix a driver issue, go back to "Devices and Printers," right click on your printer, and remove your device. Now turn off the printer and turn it back on. After waiting for a few seconds, it should start printing. You may need to restart the Surface, as well.

If the issue still isn't solved, then repeat the step above, but now please uninstall the driver, as well. After selecting "remove the device," go to the "Control Panel", and search "Uninstall." Locate the printer driver and uninstall it. Then, you can go to the "Extras" folder on your desktop and locate the "Printer Install" folder. Double click driverinstall.cmd and install the driver. Not all computers have this file, so please let us know if you have trouble locating it.

Most owners find that walking through these steps resolves their printer issues. However, if you are still unable to print, please let us know! 

While At An Event Make  

If you are at an event and the printer is not turning on, and you cannot troubleshoot it, you can leave it off. Social Booth (the app that powers your photobooth) makes a folder with every picture you take and another photo of every template too. You can take the printer home and troubleshoot the printer, once it is back on, then you can print your photos out and give them to your client.

Printer Stop Printing:

A very fast way to clear the Printer of what it is printing is to download this program and run it as an administrator (right click or hold your finger on the program and click "Run as Administrator"):

Program Download Here

If that does not work, please follow this tutorial: 

If you are trying to clear the items in your queue or make your printer stop printing, then we would suggest visiting the following tutorial by clicking here! This tutorial, produced by MakeTechEasier.com, helps walk you through this process. 

 

 

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