The most common issue that our owners face when using the green screen is incorporating image files that are the incorrect size. Please confirm that these files have a resolution of 1800x1200. The green screen images are a slightly different size than the templates, which can often cause issues.

If your green screen images are indeed the correct size, then please follow the steps below:
1. Reset Social Booth to defaults (located on the "General" tab)
2. Load only those green screen assets
3. See if it works after that!

If that does work, then I would recommend rebuilding the event by loading FirstEvent and adding those green screen assets. Be sure to test along the way, so you can identify where (or if!) an error pops up again.

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